CANCELATION POLICY
If the client wishes to cancel the entire order, Pure Vintage must be notified as soon as possible. Cancellation of any item within 24 hours of scheduled delivery or pick up will result in a 50% cancellation fee. Cancellation of entire order must be done more than 30 days in advance and deposit will be non-refundable.
POSTPONEMENT POLICY
If event is postponed, all services will cease at time of notification of postponement if no determined new date is provided. Payment schedule will be determined and readjusted post new event date notification. If client requires services to resume, post new event date being established, second payment will be required at time of service re-start.
DELIVERY AND PICK UP POLICY
All of our small items can be picked up and returned by the client. If desired, we do offer the option to have items delivered and picked up. We do require a $350 minimum for us to deliver to the Lafayette and local areas, $1000 minimum to the Baton Rouge and Lake Charles area, $1500 minimum to the New Orleans area, Delivery fees are calculated based on quantity of items rented and precise location of delivery. Delivery on furniture and large props/items ranging from $0.95 - $1.50 a mile plus a $50 service fee and small props, tabletop, linens,etc ranging from $0.65-$0.85 a mile. Our delivery and pick up service does not include set up or tear down service.
SET UP AND TEAR DOWN POLICY
Our set up and tear down service is NOT included with our delivery and pick up service. Set up and tear down is an additional starting cost of $150 for all tables, chairs, benches, architectural items, settees, and buffets. When purchasing our set up/tear down service, Pure Vintage will load and unload all items and place them where needed. Set up and tear down labor does not include picking up trash or items that do not belong to Pure Vintage.
If set up and tear down service was NOT purchased. Pure Vintage will load and unload all items but the client is responsible for setting them up or placing them where needed. Pure Vintage requires that all rental items be properly placed and packaged the way they were received and ready for us to pick up. This includes table tops being cleared of all decor items and/or trash. Chairs should be folded and placed back into the burlap sacks, the way the client received them.
If Pure Vintage has to set up upon arrival or tear down/ clean up upon pick up, this will incur an additional charge of $75/hr to the credit card on file.
CLEANING POLICY
DISHES
Our rental items will be given to you clean and ready to use for your event. We do give our clients the option to clean the dishes themselves but with specific procedure. When cleaning the china and glassware please use the following: warm water, mild detergent, wash cloth/microfiber cloths, and rubber gloves. Please do not use dishwashers or scrubbers, as this will cause damage to the surface of the items. Pure Vintage’s cleaning service is available upon request, with a cleaning fee of $150. The client is still required to make sure that ALL food be carefully rinsed or scraped from the plates, cake stands, and all glassware and cutlery should be rinsed. No deposits should be left on the china or glassware and should be properly placed back into the racks provided.
Farm Tables / Furniture
All farm tables and furniture are given to you clean and ready to use for your event. We require non-dripless candles to be purchased when being used on all of our tables. Dripless candles can be purchased online in bulk at 100candles.com. If any tables or furniture are not returned the same way it was received, this will incur an additional minimum charge of 10% the total rental cost if any damages have occurred. Ex.(cracked/ broken farm table boards, irreparable stains, etc.)
After an event/wedding, It is not Pure Vintage's responsibility to clean up trash or clear off items not belonging to Pure Vintage from our tables. Tables are to be cleared off and ready for us to Pick up. We charge $75/hr to the credit card on file for Cleaning.
Upholstery and Linens
If there are any previous tears, rips, or stains; Pure Vintage will have already stated those types of defects. All upholstery furniture and linens will be given to you clean and without spots or tears. We do require that dripless candles be purchased if being used over our table runners. Dripless candles can be purchased online in bulk at 100candles.com. If any upholstery furniture is not returned the same way that it was received, this will incur an additional minimum charge of 10% the total rental cost. If linens are stained, this will also incur an additional cleaning fee of $13/per table runner/table cloth.